Firstly, welcome to Dr Logic. We're so excited that you have joined us!
We know that joining a new company and learning a new role can be both exciting and a bit overwhelming, but we’re here to support you every step of the way and we want you to try and have fun! We were all new once and we want to ensure your onboarding is as smooth as possible. No question is too silly to ask!
Our handbook is intended to provide you with some useful information you’ll need from your first day working with us, to signposting our full policies and procedures and is our guide to working life at Dr Logic.
If you need further information on anything, please speak to your manager
We hope you find the handbook a useful read and we wish you a long, happy and successful career at Dr Logic.
Induction
Throughout your first few weeks, you'll receive structured induction training and spend time working with your manager and more experienced colleagues. Induction will cover general Dr Logic onboarding in addition to area and role-specific onboarding to ensure you understand the basic day to day tasks your position entails, who your colleagues are, what our culture is and our expectations of you.
To help with this, we suggest you familiarise yourself with our website , policies and handbook.
Probation
Your 6 month probationary period is designed to give you an opportunity to learn your role, work closely with colleagues who can support you with training and advice and allow you to become familiar with our systems and operating procedures. Throughout your probationary period you will have regular conversations with your manager and work together to ensure your performance, attitude and behaviour is at the required level to excel in your role.
It is always our preference to offer support and training to help our new team members to flourish. If you are below the required standard at the end of your probationary period, we may extend the period to allow for further training and development. Alternatively, depending on the circumstances, your employment may be ended. During this period, you may also decide that the role is not for you and opt to leave Dr Logic.
Once you have finished your probation period, we have a comprehensive training program which details the qualifications we expect you to achieve and how you can progress in your role. Further details regarding training can be found in the training section or please speak to your manager.
Who is Who!
You’ll have already learned some names and met some people during your interview process and in your first few days, your focus be on getting to know your colleagues in your team. A full run down of who is who can be found on our team page.
At the end of each month we have a company wide online huddle and that will give you opportunity to meet everyone in the company (albeit as a tiny face on a screen). We'll also ask you to say a few words to introduce yourself at your first one. We aim to meet up as a company at least twice a year.
Everyone is on slack and that is our main method of internal communication. You can direct message a colleague or an entire team. There are other channels to share useful company information such as “announcements” and “HR-Health and Safety” along with channels that are not so work related such as “culture-pets” where people share photos of the animals in their lives!
Slack Etiquette
Keeping your Slack status updated is important not only for smooth communication but also as a welfare check, helping managers and colleagues know you are safe and available. For further details on our welfare procedure, please refer to the Health and Safety Policy.
LinkedIn
It would be great if you could update your LinkedIn profile to reflect your new role at Dr Logic and to connect with fellow colleagues and over time engage with our clients and partners (where appropriate).
We have a branded banner ready for you. Please reach out to marketing in slack to grab it.
Keeping an eye on our company page and interacting with our posts helps boost our visibility, raise brand awareness, and grow our network. If you have any ideas for content across our marketing channels, please speak with marketing as we’d love your input!
Roman Marszalek, our CEO, is the Dr Logic. This was a nickname given to him by one of his clients, before he had even set up the original limited company. And it's stuck.
Roman, with a rich background as a web developer and usability expert at Trilogy, had notably contributed to projects for giants like Ericsson and Ford. However, the burst of the internet bubble in mid-2001 led to his layoff and instead of seeking another corporate role, Roman embraced the opportunity to chart his own course, driven by a desire for autonomy and a significant affinity for Macs, a passion that dated back to the mid-'80s. His entrepreneurial venture began as a sole trader in web development, graphic design, and Mac support, with the latter quickly emerging as his forte.
The decision to work independently was fuelled not just by Roman's quest for freedom but also by his conviction that he could make a more substantial impact outside the confines of a large organisation. His experience at Trilogy had underscored the importance of user-friendly technology—a principle that became a cornerstone of his new venture. Roman was determined to stand on the side of the user, simplifying technology to enhance accessibility and utility.
His goal was to assemble a team who shared his zeal for exceptional customer service, Roman embarked on a modest beginning. He navigated London by bike, a backpack laden with Macs and hardware for repair or delivery, embodying the spirit of a grassroots entrepreneur. The journey was fraught with challenges, from financial strains exemplified by paying rent on a credit card to legal confrontations with Apple over his business name, initially dubbed ApplePro.
But he always had a vision.
And that vision was to empower success through technology - not just his own personal success but also the success of his clients.
Questions/requests that need a faster/same-day response
Social conversations, interesting links, chit-chat
Realtime conversations
Sharing some quick praise, love, gratitude, achievements
Passing along non-urgent need-to-knows (often prefaced by “No reply necessary”)
Slack is NOT the best place for:
High-level discussions
Making big decisions
Giving in-depth feedback
The 11 Slack Agreements of Dr Logic
You’re responsible for managing your downtime. It’s important that people can talk to each other even when the recipient is not around. If we’re each responsible for our own downtime (i.e. setting yourself up on Do Not Disturb when you’re offline, not working, or in-the-zone; controlling notifications on your phone if you choose to install Slack there), we give the rest of the team full freedom to communicate as they like. It’s your responsibility then to deal with the message when you’re ready. (Tip: mark unread, star or click “remind me” for any items you need to take action on so you don’t forget!)
Default to public channels: When in doubt, always post a message where everyone can read it. Keep everyone updated on stuff that is not private!
Use status and profile to communicate availability: Share your status to let folks know when you’re out sick, on annual leave or just deep in a focus period.
Be deliberate about your notifications: We recommend keeping Slack’s recommended notification settings: only direct messages, @yous and highlighted words. These settings eliminate worry about missing important messages, without your phone or computer going off all day with less important conversations.
Communicate proactively: When you ping someone, give that person all the context they'll need in order to get back to you. (e.g., no need to message "Hi Roman!" and then wait for a reply before saying more). Do include links, docs, your deadline or desired response time, and anything that can move the conversation forward asynchronously.
Thread when you can: Using threads to reply to specific points helps us all keep up with the conversations we need to follow.
Quit or modify Slack when you need to focus: In addition to quitting the app, you have the option to set yourself away, or activate Do Not Disturb, or set your status to a focus mode when you want to focus on something without being interrupted.
Don’t keep checking messages in Slack constantly: Having unread messages on Slack doesn’t mean you have to read them immediately! Let people get on with their work, while you get on with yours. Save message-checking for when you are out of your focus zone.
@channel or @here?: Including @channel in a message will notify everyone that’s in the chat room, but using @here will only notify the people who happen to be online at that moment. For non-urgent announcements, @here is always best. Use @channel and @everyone for emergencies only – it sends push notifications to everyone, including people who may be offline or on vacation.
Response times: How fast should you expect a reply to a question or request you made of a teammate on Slack? You can expect a reply by the end of their normal workday, assuming: You’ve reached out to the teammate specifically by @-ing them (or sending them a DM if the content is sensitive) You didn’t share a specific deadline (always do this when you can!)
Huddles?: Don't just call someone on Slack. Rather book a meeting in their calendar and create an agenda or give context to what the meeting is about. If you need to speak urgently, message first and then call on Slack.
Urgent Situations and Emergencies
For urgent announcements, an @channel message sends push notifications to everyone in a given channel and @everyone notifies everyone on the team—including people who may be off work for the day or on vacation, so make sure it’s a real emergency!
If you need to reach a specific teammate for an urgent question or request, please make sure the word URGENT is in the message.
At Dr Logic, we don’t ship code, bottles, or policies. We keep teams working, systems running and we solve problems.
We deliver: Peace of mind. Productivity. Trust.
We are IT-as-a-Service (ITaaS) and that means our people are the product. How we behave is who we are and we are proud of that. Unlike software or FMCG brands, we don’t have a “thing” that speaks for itself. We speak through our service
And when things go wrong, as they sometimes do, our clients trust us because they’ve seen our standards in action. They know we’ll do everything we can to make it right.
That’s why the highest standards aren’t optional, they’re essential. Because you are what our clients buy into.
You are the service. You are the product. You are Dr Logic.
Values
Our carefully crafted set of values guide everything we do, from our day-to-day work, to the way we make decisions and interact with one another. These values are central to maintaining the high standards, collaborative spirit, and supportive environment that define our culture.
We believe that success comes from building cohesive, high-performing teams that are deeply aligned with our mission and culture. While our recruitment process ensures that new team members share these values, it is equally important that we continue to live and nurture them throughout every stage of your journey with us.
By fostering a workplace culture that reflects our shared beliefs and aspirations, we create an environment where everyone can thrive. This ongoing commitment to our values contributes to a positive workplace atmosphere, higher employee satisfaction and the overall success of Dr Logic.
Integrity
Doing the right thing
Integrity guides every decision and action. It's about honesty, fairness, and respect in all our dealings, ensuring that we build and maintain trust, both within our team and in our external relationships. Upholding this is fundamental to our identity and success.
Growth
Developing yourself
Growth represents our journey, driven by ambition and a desire for continuous improvement. It encapsulates both personal and professional development, fostering innovation, and striving for excellence. Each step upward symbolises our commitment to advancing skills, knowledge, and achieving new heights.
Contribution
Building value
Contribution is about making a lasting, impactful difference. Each contribution, big or small, is intended to create long-term value and enrich those we interact with. It's about ensuring that our work leaves a positive and enduring legacy.
Engagement
Getting involved
Engagement is where every member is not only committed to their individual role but also deeply engaged with the team. It's about being mentally and emotionally invested, contributing to a positive and collaborative culture, and driving collective excellence through active and thoughtful participation.
Ownership
Being accountable
Ownership is about every team member wholeheartedly embracing their individual responsibilities, recognising that their dedication and commitment are crucial to the success of their team and the company. It's about being a vital part of something greater, where each person's role is essential, allowing the entire organisation to flourish and succeed.
Curiosity
Embracing wonder
It’s about approaching each day with fresh eyes, asking “why” and “what if,” and finding fascination in both the familiar and the unknown. This mindset transforms routine into opportunity, keeps us energised and innovative, and ensures we remain open to new possibilities and perspectives. It’s the spark that prevents complacency, drives breakthrough thinking, and keeps us genuinely excited to tackle challenges, no matter our experience or expertise.
General Day to Day Principles
By living the values above, the high standards of professionalism that will be demonstrated by you, an employee on a day to day basis include:
Being punctual for the start of work and to keep within the break times
To give regular attendance at work and to minimise all absenteeism
To be courteous, helpful, and polite to all those with whom you have contact
To devote all your time and attention whilst at work to Dr Logic and to ensure that all its property including confidential information, records, equipment, information technology etc is kept safe and used correctly
To comply with all Dr Logic rules, policies and regulations and to observe and perform all the terms of your employment as set out or referred to in your Contract of Employment
Completing any internal and external training set in a timely manner
Wear any uniform supplied and keep it clean and presentable
Behaviour outside of working hours will only become an issue if the activities adversely affect Dr Logic eg: adverse publicity, bringing Dr Logic's name into disrepute, or actions that result in loss of faith in Dr Logic or the individual resulting in loss of business. The detriment suffered by Dr Logic will determine the level of misconduct and it will also determine which disciplinary stage is most appropriate to suit the circumstances. If the actions cause extreme embarrassment or serious damage to Dr Logic’s reputation or image, a decision may be taken to terminate the employment.
Uniform Guidelines
We expect you to wear your Dr Logic uniform during work hours. We'll order uniform for you, but please be aware that there can sometimes be delays in receiving certain items. It’s important that your uniform is looked after and laundered regularly so it stays clean and presentable at all times.
While we aim to provide what’s needed, we’re not able to supply unlimited uniform, particularly for higher-cost items like soft shell jackets. If you need any additional uniform, please raise a People ticket - people@drlogic.com - and we’ll be happy to help where we can.
Business Conduct
Dr Logic has numerous policies that cover business conduct and you should refer to these for full explanations of what is expected of you. You will also be asked to sign many of these policies in Bamboo to confirm your understanding.
At a glance:
Zero Tolerance for Bullying and Harassment
We are committed to a workplace that upholds equality, diversity, and inclusion. Discrimination, bullying, harassment, or any form of intimidating or offensive behaviour, whether verbal, physical, or online are strictly prohibited and will result in disciplinary action, up to and including dismissal. All employees are encouraged to report any such incidents, assured that their concerns will be handled seriously and confidentially.
Zero Tolerance for Bribery and Corruption
We maintain a strict zero-tolerance policy against bribery and corruption. Offering, soliciting, or accepting bribes or improper advantages is prohibited and will lead to disciplinary measures, including potential dismissal and legal consequences. We promote ethical conduct and encourage reporting of any concerns, which will be addressed confidentially and without retaliation.
Alcohol, Drugs, and Smoking
The use, sale, possession, or supply of drugs and/or alcohol on company premises or in company vehicles is prohibited. Employees found under the influence or in possession of such substances at work will face disciplinary action, up to and including dismissal. Smoking, including vapes and e-cigarettes, is not permitted on company or client premises, including entrances, exits, and company vehicles and constitutes a disciplinary offence.
Confidentiality
Employees must safeguard all sensitive company, client, and partner information. Access and disclosure are restricted to authorised personnel for legitimate business purposes. Unauthorised sharing or misuse, intentional or accidental, is strictly prohibited and may result in disciplinary action, up to and including dismissal. All employees are responsible for protecting confidential information and reporting any breaches promptly.
Conflicts of Interest
All employees are expected to avoid situations where personal interests could conflict, or appear to conflict, with their professional responsibilities. Disclosure of any actual or potential conflicts should be made to managers or HR promptly.
Moonlighting
Moonlighting is permitted occasional outside work, side projects, or volunteer activities that do not create conflicts of interest, impair performance, or compete with Dr Logic. If you are unsure whether an activity is acceptable, discuss it with your manager before proceeding.
Corporate Social Responsibility
Dr Logic is committed to operating responsibly and sustainably and we believe that good business and social value go hand in hand.
Our full CSR policy can be found in Bamboo and we welcome suggestions on how we can further improve in this area.
We are the proud sponsors of Pluckley FC (U10s) for the 25/26 season. Go Pluckley!
MatterApp
We have a tool called MatterApp that facilitates peer-to-peer recognition, allowing us to acknowledge each other for the small and big things we do daily that reflect our values and who we are.
Nominations are easy to make in the 'Living the Values' Slack channel.
Each week, you have 30 coins to award when recognising others; these coins can then be redeemed for vouchers at high street stores and online retailers, adding a tangible reward to our appreciation efforts.
Employee eNPS
We use MatterApp for our Employee Net Promoter Score (eNPS) surveys. We send brief weekly surveys consisting of three concise questions, with the primary eNPS question featured quarterly. We encourage everyone to respond openly and honestly, as your feedback is invaluable in helping us understand and improve our workplace environment. Additional comments are highly appreciated, as they provide deeper insights into your experiences.
The leadership team reviews the results and shares them quarterly, ensuring transparency and fostering a culture of continuous improvement.
Your Personal Guide to Continuous Learning and Professional Growth
Hey there, Dr Logic team member!
This playbook isn't a manual you need to read cover to cover. Think of it as your personal learning toolkit, where you can pick and choose what works for you right now. Some people might dive into certifications first. Others might want to build daily learning habits. Maybe you're just curious about where to start. That's all perfect.
Here's what this playbook is:
A collection of ideas and resources to fuel your curiosity
Practical strategies you can use during your workday
A reference guide you'll come back to over time
Support for wherever you are in your learning journey
Here's what this playbook isn't:
A mandatory program you must complete
Something you need to do outside work hours
A sequential course with prerequisites
Another thing to stress about
How to Use This Playbook
Start Small: Pick ONE section that interests you. Maybe it's daily learning habits, or understanding certifications, or finding learning resources. Start there.
Make It Yours: Not everything will resonate with you, and that's okay. Take what works, leave what doesn't, and adapt everything to fit your style.
It's Work Time: Everything in this playbook is designed to happen during your workday. Learning isn't something extra. It's part of how we work better at Dr Logic.
Come Back Often: This is a reference guide. You don't need to remember everything. Just know it's here when you need it.
Share Your Journey: The #curiosity-exchange channel is where we all learn together. Share what works, ask questions, celebrate wins, and learn from struggles.
Where to Start
Feeling overwhelmed? Here are some gentle starting points:
Why should I read further? → Start at “Module 1: Our Learning Philosophy“
Just curious? → Jump to "Module 3: Building Your Curiosity Mindset"
Interested in certifications? → See "Module 6: Certification Pathways"
Looking for resources? → Browse "Module 8: Learning Resources"
Need motivation? → Read "Module 2: Why Learning Matters"
Your Learning Modules
Each module stands alone, utilising the modules which resonate with you. Though it is suggested to start with Modules 1-3 as they provide some valuable context.
At Dr Logic, we believe curiosity isn't just one of our values, it's the engine that drives all the others. When we're curious, we naturally demonstrate all our ICECOG values:
Integrity: We seek truth and understanding, not just quick fixes
Curiosity: We actively explore and question
Engagement: We're present and interested in our work
Contribution: Our learning benefits clients and teammates
Ownership: We take charge of our professional development
Growth: Every question leads to new capabilities
Our philosophy is simple: The best IT professionals aren't those who know everything. They're those who are excited to learn anything.
Learning at Work, Not After Work
Important: Everything in this playbook happens during your workday. We don't expect you to study after hours. Learning is part of your job at Dr Logic, not something extra.
When learning happens at Dr Logic:
First 15 minutes of quiet mornings
During slower periods between tickets
While researching solutions for clients/users
In dedicated learning time set with your manager
During team meetings and discussions
As part of solving new problems
The key is recognising that learning isn't separate from work. It IS work. When you're learning, you're working. When you're working, you're learning.
Why Curiosity Powers Everything
Think about your last really satisfying day at work. Chances are, it involved:
Solving a tricky problem
Understanding something new
Helping someone with your knowledge
Feeling confident in your abilities
All of these come from curiosity and continuous learning. When we stop learning, work becomes repetitive. When we keep learning, work stays interesting.
Module 2: Why Learning Matters
What's In It For You?
Immediate Benefits (This Week)
Confidence: Every new thing you learn makes you feel more capable
Problem Solving: More knowledge means more solutions
Interesting Days: Learning makes routine tasks engaging
Less Stress: Understanding systems reduces anxiety
Recognition: Colleagues notice and appreciate growth
Medium Term Benefits (This Quarter)
New Challenges: You're trusted with more interesting work
Team Respect: Become the person people ask for help
Clear Direction: Exploring helps you find what you enjoy
Stronger Network: Learning connects you with others
Personal Satisfaction: Visible progress feels great
Long Term Benefits (This Year and Beyond)
Deep Expertise: Become truly excellent at what you do
Industry Recognition: Certifications and knowledge matter
Professional Security: Continuous learners are always valuable
Personal Brand: Become known for your expertise
The Compound Effect
Consider two team members:
Alex spends 15 minutes daily learning. After one year, that's 65 hours of learning.
Sam doesn't prioritise learning. After one year, Sam is solving problems the same way.
Who feels more confident? Who handles new challenges better? Who enjoys work more?
Small daily investments in learning compound into massive differences over time.
Learning Makes Work Better
When you understand why something works, not just how to fix it:
Troubleshooting becomes detective work, not guesswork
Client conversations become educational, not stressful
New technologies become exciting, not intimidating
Problems become puzzles, not obstacles
Work becomes growth, not repetition
Module 3: Building Your Curiosity Mindset
From "I Don't Know" to "I'll Find Out"
The biggest barrier to learning isn't intelligence or time. It's mindset. Here's how to reinforce yours:
The Power of "Yet"
Transform limiting thoughts by adding one word:
"I don't understand Jamf... yet"
"I can't troubleshoot network issues... yet"
"I haven't passed that certification... yet"
This simple word changes a permanent limitation into a temporary state.
The Beginner's Advantage
Being new to something is actually powerful:
Beginners ask the questions experts forget to ask
Fresh eyes spot things familiar eyes miss
Learning alongside others builds stronger teams
Everyone was once terrible at what they do
Overcoming Common Learning Barriers
"I Don't Have Time"
Reality Check: Track your day for one week. Most people find pockets of time they didn't realise existed.
The Solution: Trade low-value time for learning:
Arrive 15 minutes early for quiet learning
Convert dead time between meetings
Listen to podcasts during routine tasks
Remember: Learning during work hours is encouraged at Dr Logic. It's not stealing time; it's investing it.
"It's Too Technical for Me"
Reality: Every technical person started knowing nothing. The difference? They started learning.
The Ladder Approach: Don't jump to the top, climb step by step:
Understand the concept (What is MDM?)
Recognise the symptoms (What does MDM failure look like?)
Learn basic troubleshooting (How do I check MDM status?)
Understand the fixes (How do I resolve MDM issues?)
Learn optimisation (How do I prevent MDM issues?)
"I Learn but Forget"
The Solution: The Remember Forever Framework:
Learn it (watch/read/listen)
Note it (write key points)
Do it (practice immediately)
Teach it (explain to someone)
Use it (apply within 48 hours)
Share it (post in #curiosity-exchange)
"I'm Afraid of Looking Stupid"
The Truth: The only stupid thing is pretending to know when you don't.
At Dr Logic, we celebrate questions because:
Everyone has knowledge gaps
Questions show engagement
Admitting unknowns demonstrates integrity
Your question helps others who were afraid to ask
Good questions to ask without embarrassment:
"Can you help me understand why we do it this way?"
"What would happen if we didn't do this step?"
"I understand X, but how does Y fit in?"
"Where would I go to learn more about this?"
Creating Your Personal Learning Identity
Choose an identity that resonates with you:
The Explorer 🗺️ You love trying new tools and technologies. You're first to volunteer for new projects and share discoveries.
The Deep Diver 🏊 You become the expert in specific areas. You read documentation thoroughly and create comprehensive guides.
The Connector 🔗 You link people with resources, build learning communities, and facilitate knowledge sharing.
The Translator 🌍 You make complex things simple, bridge technical and non-technical, and create clear explanations.
The Builder 🔨 You learn by doing, create tools and solutions, and share practical applications.
Pick one that feels right, but don't box yourself in. You can evolve over time.
Module 4: Daily Learning Habits
Small Daily Practices for Everyone
The Morning Momentum (5 minutes)
Start each day with intention:
Check #curiosity-exchange for recent posts
Set a learning intention: "Today I'll understand..."
Review yesterday's learning: What stuck?
Share your intention if it might help others
The Ticket Teaching Moment
Transform every ticket/case into learning:
Before starting: What don't I know about this issue?
During resolution: What am I learning as I work?
After closing: What would I do differently next time?
Bonus: Share insights in #curiosity-exchange
The End of Day Reflection (3 minutes)
Before logging off:
One thing I learned today (however small)
One thing I'm curious about for tomorrow
One win from applied knowledge
Optional: Share with the team
Building Technical Confidence
The Daily Discovery (10 minutes)
Choose one tool or system you use daily:
Monday: Explore one menu you've never clicked
Tuesday: Read one knowledge base article about it
Wednesday: Learn one keyboard shortcut
Thursday: Understand one error message better
Friday: Share what you learned this week
The Vendor Video Victory (15 minutes)
Daily vendor education:
Apple Monday: One macOS tip or feature
JumpCloud Tuesday: Identity management insights
Security Wednesday: CrowdStrike or security awareness
Cloud Thursday: Basic cloud concepts
Free Friday: Any IT topic that interests you
For Those Going Deeper
The Three Layer Learning
For every technology you work with, understand:
User Layer: How end users experience it
Admin Layer: How to configure and manage it
Architecture Layer: How it actually works
The Automation Mindset
Daily efficiency thinking:
What did I do twice today that could be automated?
What manual process took too long?
What could a script or tool handle?
Who could help me automate this?
Remember: You don't need to write scripts yourself. Recognising automation opportunities and working with others to implement them is valuable too.
Module 5: Weekly Learning Rhythms
Individual Weekly Practices
Monday: Map Your Week
Start with learning intention (15 minutes):
Review last week's wins
Set this week's learning goal
Schedule learning time in your calendar
Find an accountability buddy
Post your goal in #curiosity-exchange
Tuesday: Technical Deep Dive
Dedicate Tuesday to deeper learning:
Watch one 20-minute technical tutorial
Read technical documentation
Practice in test environments
Try new features in familiar tools
Wednesday: Wisdom Sharing
Mid-week knowledge exchange:
Share one success from applied learning
Post one helpful resource you found
Answer one question or contribute to a post in #curiosity-exchange
Thank someone who helped you learn
Thursday: Thinking Beyond
Explore outside your comfort zone:
Learn about adjacent technologies
Understand business impact of IT
Research how other companies solve problems
Explore emerging technologies
Friday: Reflection and Celebration
Post your weekly wins in #curiosity-exchange
Document what you learned
Celebrate progress (however small)
Plan next week's focus
Team Learning Activities
The Buddy System
Pair up for mutual support:
Weekly 15-minute check ins
Share learning goals
Work through problems together
Celebrate wins together
Knowledge Sharing Rituals
Team Meetings Moment
Add to existing meetings:
Each person shares one thing they learned
30 seconds maximum
No repetition allowed
Creates multiple learning moments daily
The Friday Five
Share in #curiosity-exchange:
New discovery this week
Problem solved through learning
Resource worth sharing
Question you're pondering
Next week's learning goal
Module 6: Certification Pathways
Why Certifications Matter at Dr Logic
Certifications aren't just pieces of paper. They're structured learning paths that:
Build comprehensive knowledge
Validate your expertise
Boost your confidence
Benefit our clients
Strengthen Dr Logic's capabilities
Your Certification Journey
Please discuss this with your manager to ensure you are following a pathway which matches with your role and your own professional development journey.
Making Certifications Manageable
The Study Group Approach
Don't study alone. Form groups in #curiosity-exchange:
Find 2 to 3 study partners
Meet weekly during work hours
Share resources and practice tests
Celebrate milestones together
Breaking It Down
Certifications feel huge until you break them into pieces:
Week 1-2: Understand the exam objectives
Week 3-6: Work through study materials
Week 7-8: Practice tests and weak areas
Week 9-10: Final review and exam
Study Time at Work
Remember: Certification study happens during work hours:
Dedicated times for studying discussed with your manager
Quiet morning periods
Slow ticket times
Specific Certification Spotlights
Apple Certifications
As an Apple-focused MSP, these are crucial:
Apple Device Support: Customer-facing expertise
Apple Deployment and Management: Technical depth
Start with support, progress to deployment
JumpCloud Certifications
Our identity management platform:
Core: Everyone needs this foundation
Advanced: For those handling complex setups
Directly applicable to daily work
Jamf Certifications
Our primary MDM solution:
Jamf 100: Associate level for everyone
Jamf 200: Specialist level for engineers
Jamf 300/400: Expert levels for architects
Security Certifications
Increasingly important:
CrowdStrike CCFA: Our endpoint protection
CompTIA Security+: Broad security knowledge
Qualys: Vulnerability scanning expertise
Cloud Certifications
The future is cloud:
AWS Cloud Practitioner: Cloud literacy
Microsoft Azure Fundamentals: Alternative cloud
Google Cloud Essentials: Rounding out knowledge
Certification Success Tips
Before You Start:
Understand why this certification matters
Set a realistic timeline
Find study partners
Gather resources
While Studying:
Study a little daily, not a lot rarely
Take practice tests early and often
Focus on weak areas
Apply learning immediately
Test Day:
Get good rest
Arrive early
Read questions carefully
Don't panic if you fail—it's learning
After the Exam:
Pass or fail, share your experience
Help others on the same path
Apply your new knowledge
Plan your next certification
Module 7: Monthly Learning Themes
How Monthly Themes Work
Each month, all of Dr Logic explores one topic together:
Week 1: Foundational concepts
Week 2: Practical applications
Week 3: Advanced topics
Week 4: Implementation and sharing
Everyone participates at their own level. No pressure, just collective curiosity.
The 12-Month Learning Cycle
January: Security Fundamentals
Everyone learns security basics:
Password best practices
Phishing identification
Basic encryption concepts
Security mindset development
CrowdStrike basics
February: Apple Ecosystem Deep Dive
Our bread and butter:
macOS hidden features
iOS/iPadOS management
Apple Business Manager
FileVault and security
Troubleshooting techniques
March: Automation and Efficiency
Work smarter:
Identifying automation opportunities
Understanding scripts (not writing them)
Keyboard shortcuts and productivity
Process optimisation
Time-saving tools
April: Customer Service Excellence
The human side:
Communication techniques
Managing difficult situations
Setting expectations
Building relationships
Technical explanation skills
May: Networking Fundamentals
Understanding connectivity:
How networks actually work
Common network issues
Basic troubleshooting
WiFi vs Ethernet
VPN concepts
June: Identity Management
JumpCloud and beyond:
Single Sign-On (SSO)
Multi-factor authentication
User lifecycle management
Directory services
Security best practices
July: Cloud Services
Understanding the cloud:
What cloud really means
Major providers overview
Cloud vs on-premises
Cost considerations
Migration concepts
August: Mobile Device Management
Jamf, Addigy, and more:
MDM concepts
Policy creation
App deployment
Security policies
Troubleshooting enrollment
September: Productivity Suites
Microsoft 365 and Google Workspace:
Advanced features
Administration basics
Troubleshooting common issues
Integration possibilities
Best practices
October: Backup and Recovery
Protecting data:
Backup strategies
Testing restores
Disaster recovery planning
Cloud backup solutions
Client education
November: Professional Development
Growing yourself:
Communication skills
Documentation excellence
Presentation abilities
Mentoring others
Industry trends
December: Innovation and Future Tech
Looking ahead:
AI in IT support
Emerging technologies
Future of work
New tools and platforms
Creative problem solving
Module 8: Learning Resources
Free Resources That Rock
Vendor Training (Free)
Apple Training: training.apple.com
JumpCloud University: Free courses
Jamf Training Catalog: Self-paced learning
Microsoft Learn: Completely free with labs
Google Cloud Skills Boost: Monthly free credits
CrowdStrike University: Security training
Podcasts for Learning
General IT:
Mac Admins Podcast: Apple-focused IT
The Accidental Tech Podcast: Apple and technology
Command Control Power: Apple IT management
Security & Cloud:
Darknet Diaries: Security stories
AWS Podcast: Cloud updates
Practice Environments
Free Labs
Apple Business Manager Sandbox: Test MDM scenarios
JumpCloud Free: Up to 10 users for testing
AWS Free Tier: 12 months of basic services
VirtualBox: Local virtual machines
Building Your Home Lab
Start simple:
Spare Mac or PC
Virtual machine software
Trial accounts for cloud services
Test scenarios from work
Creating Your Learning Library
Digital Collection
Bookmark useful articles
Save helpful videos
Document solutions
Build reference guides
Share in #curiosity-exchange
Module 9: Knowledge Sharing
The #curiosity-exchange Channel
Our Slack channel is where learning comes alive. Here's how to make the most of it:
What to Share
Questions (All questions welcome!):
"Can someone explain how SSO actually works?"
"Why do we restart things to fix them?"
"What's the difference between Jamf Pro and Jamf Now?"
"How does FileVault encryption work?"
Discoveries:
"TIL (Today I Learned) that Command+Space opens Spotlight!"
"Just discovered this hidden macOS feature..."
"Finally understood why DNS matters"
"This changed how I work: [technique/tool]"
Resources:
"This 5-minute video explains MDM perfectly"
"Free Jamf course available this month"
"Great article about Apple security"
"Useful JumpCloud documentation"
Wins:
"Used what I learned about Terminal to solve a problem!"
"Passed my Apple Device Support exam!"
"Client was impressed when I explained encryption"
"Saved an hour using this keyboard shortcut"
Lessons from Failures:
"Tried to fix DNS and learned the hard way..."
"Failed my certification but here's what I learned"
"Broke something in my test environment—here's how to avoid it"
How to Post Effectively
Keep it simple and clear:
🤔 QUESTION: How does Time Machine actually work?
Context: Client asking about backup reliability
What I've tried: Checked Apple docs but still confused
💡 TIL: You can Option-click the WiFi icon for diagnostics
How I found out: Troubleshooting connection issue
Why it's useful: Shows signal strength and channel info
📚 RESOURCE: Great Jamf 200 study guide
Link: [URL]
Why it's good: Practice questions included
Who should check it out: Anyone pursuing Jamf 200
🎉 WIN: Automated our daily reports!
What I did: Worked with team to create script
Impact: Saves 30 minutes daily
How others can benefit: Template available
💥 LESSON: Don't delete MDM profiles without checking
What happened: Accidentally removed management
How to avoid: Always check System Settings first
What I learned: Recovery takes time
Documentation That Helps
Good documentation:
Saves future you from relearning
Helps colleagues avoid your struggles
Builds team knowledge
Shows professional growth
Teaching Others
You don't need to be an expert to teach. You just need to know something someone else doesn't.
Micro-Mentoring Opportunities
Daily chances to share:
"I'm about to configure JumpCloud. Want to watch?"
"Just learned this Terminal trick. Want to see?"
"Figuring out this Jamf policy. Join me?"
These small moments build team knowledge and confidence.
Module 10: Practical Strategies
Finding Time to Learn (During Work)
The Time Audit
Track your workday for one week. Look for:
Quiet morning periods
Gaps between meetings
Waiting time
Slow ticket periods
Process inefficiencies
Most people find 60-90 minutes of potential learning time daily.
Smart Time Strategies
The Two-Minute Rule: Can you learn it in two minutes? Do it now:
Read a quick tip
Watch a short video
Try a keyboard shortcut
Review a flashcard
The Pomodoro for Learning:
25 minutes focused learning
5 minute break
Perfect for certification study
Fits between other tasks
Energy Management: Match learning to your energy:
High energy: Complex new topics
Medium energy: Practice and review
Low energy: Videos and podcasts
Learning Styles That Work
Visual Learners
You learn best by seeing:
Watch video tutorials
Create diagrams
Use screenshots
Color-code notes
Draw network diagrams
Audio Learners
You learn best by hearing:
Listen to podcasts
Attend webinars
Talk through problems
Join discussions
Record yourself explaining
Hands-On Learners
You learn best by doing:
Set up test environments
Try everything yourself
Type out notes
Practice immediately
Build and rebuild
Building Technical Understanding
You don't need to become a developer. You need to understand enough to:
Recognise what's happening
Communicate with technical team members
Explain to clients
Troubleshoot effectively
Know when to escalate
Understanding Without Coding
Reading Scripts: You don't write them, but you can understand them:
What's the purpose? (Usually in comments)
What does it change? (Look for keywords)
Is it risky? (Does it delete or modify?)
What are the requirements? (Admin rights? Specific OS?)
Terminal Confidence: Start with safe commands:
# Mac commands everyone should know:
ls # List files
pwd # Show current directory
ping google.com # Test connectivity
top # See running processes
diskutil list # See drives
# Useful for troubleshooting:
dscacheutil -flushcache # Flush DNS
caffeinate # Prevent sleep
softwareupdate -l # Check for updates
system_profiler # System information
Module 11: Getting Support
Working with Shaun Oberholzer
Shaun is here to support your learning journey. As our CTO, he's passionate about helping everyone grow technically, regardless of current skill level.
When to Book Time with Shaun
Learning Support:
Understanding complex technical concepts
Breaking down certification topics
Exploring automation possibilities
Planning your technical growth path
Practical Guidance:
Walking through technical processes
Understanding scripts and automation
Troubleshooting challenging problems
Learning new technologies together
How to Connect with Shaun
Simply book directly in his calendar where there's an open slot. Come prepared with:
Specific questions or topics
What you've already tried or researched
Your learning goals
Time frame you're working with
Shaun's philosophy: "There are no stupid questions, only missed opportunities to learn."
Study Groups That Work
Forming a Study Group
Post in #curiosity-exchange:
STUDY GROUP FORMING
Certification: [Jamf 100/JumpCloud Advanced/etc.]
Target Date: [When you want to test]
Meeting Time: [Proposed schedule]
Who's interested?
Successful Study Group Formula
3-4 people maximum
Meet weekly during work hours
Share resources and practice tests
Celebrate all progress
Support through failures
Finding Your Learning Buddy
An accountability partner makes everything easier:
Weekly check-ins
Shared struggles
Mutual encouragement
Resource sharing
Celebration together
Post in #curiosity-exchange to find your match:
LEARNING BUDDY WANTED
My focus: [What you're learning]
Check-in preference: [How often]
Current level: [Where you're starting]
Let's grow together!
Module 12: Your Learning Journey
Starting Your First 30 Days
Week 1: Foundation
Day 1-2: Orient Yourself
Read sections of this playbook that interest you
Open #curiosity-exchange
Set one small learning goal
Day 3-4: Start Small
Try one 15-minute learning session
Post one thing in #curiosity-exchange
Find one learning resource
Connect with one colleague about learning
Day 5-7: Build Routine
Establish morning learning time
Document something you learned
Celebrate your first week
Week 2-3: Building Momentum
Expand to 30 minutes daily learning
Join or form a study group
Choose certification or focus area
Share wins and struggles
Week 4: First Month Victory
Celebrate completing your first month:
Learning habit established
Community connections made
Progress documented
Momentum building
Maintaining Your Momentum
When Motivation Dips
It's normal. Here's how to push through:
Remember why you started
Share struggles in #curiosity-exchange
Try different learning format
Connect with your buddy
Celebrate small wins
Take breaks when needed
The 90-Day Milestone
By three months:
Daily learning feels natural
Knowledge noticeably increased
Confidence growing
Certification progress visible
Teaching others occasionally
The Six-Month Transformation
By six months:
Learning is automatic
Expertise developing
Problems easier to solve
Others seeking your help
Career growth visible
Long-Term Growth
Year One Goals
1-2 certifications completed
Clear specialty emerging
Regular knowledge sharing
Mentoring others
Recognised expertise
Building Your Reputation
You'll naturally become known as:
The person who knows about [your specialty]
Someone who helps others learn
A curious problem solver
A knowledge sharer
A continuous learner
The Learning Lifestyle
Eventually, learning isn't something you do. It's who you are:
Every problem is interesting
Every failure teaches something
Every success builds confidence
Every day brings growth
Every interaction shares knowledge
Your Curiosity Commitment
As a member of the Dr Logic team, consider making this commitment:
"I commit to investing time during my workday in learning and growth. I'll share discoveries, ask questions, and support others in their journey. I understand that my curiosity benefits everyone—our team, our clients, and myself. Starting today, I choose to be actively curious."
Your Next Actions
Right Now:
Pick ONE module that interests you
Join #curiosity-exchange channel
Set aside 15 minutes tomorrow
Share your learning intention
This Week:
Try three different learning activities
Post in #curiosity-exchange
Connect with one learning buddy
Document one thing you learned
This Month:
Establish a learning routine
Choose a certification or focus area
Join or form a study group
Celebrate your progress
This Year:
Complete meaningful certifications
Develop recognised expertise
Help others learn
Transform your capabilities
Remember
Every expert started as a beginner. Every master was once a disaster. The difference between where you are and where you want to be is the learning you do along the way.
Your curiosity isn't a burden, it's your superpower. It's not extra work, it's better work. And you're not alone, we're all learning together.
Welcome to your learning journey. The entire Dr Logic team is here to support you.
Let curiosity lead the way.
Quick Reference
Daily Learning Checklist
Morning learning session (15 min)
Check #curiosity-exchange
Learn one new thing
Apply knowledge to work
Document or share discovery
Weekly Learning Checklist
Set weekly goal (Monday)
Deep learning session (Tuesday)
Share knowledge (Wednesday)
Explore new area (Thursday)
Celebrate progress (Friday)
Certification Quick Guide
Foundation (Everyone):
Apple Device Support
JumpCloud Core
ITIL 4 Foundation
Next Level:
Jamf 100
Microsoft 365 Fundamentals
Google Workspace Administrator
Specialisations:
Security: CrowdStrike CCFA, CompTIA Security+
Apple: Jamf 200, Apple Deployment
Cloud: AWS Cloud Practitioner
Network: CompTIA Network+
Getting Help
Learning Questions: #curiosity-exchange channel
Technical Guidance: Book time with Shaun Oberholzer
Study Groups: Form in #curiosity-exchange
Resources: Check company learning platforms
Key Reminders
Learning happens during work hours
All questions are welcome
Failures are learning opportunities
Small daily actions create big changes
You're not alone in this journey
This playbook is a living document. As we learn and grow together, so will this guide.
At Dr Logic, your wellbeing is our top priority. If at any point during your employment you have concerns or issues related to your health, happiness, or overall wellness, please reach out to your manager.
We understand that life isn’t always predictable and there may be times when you’re dealing with short-term personal challenges, such as the illness of a loved one, a relationship breakdown, or another difficult situation. Please don’t hesitate to let us know, we want to support you through those times with understanding and flexibility
We are also committed to providing the resources and assistance you need to feel your best and thrive in your role. Whether you're struggling with a particular aspect of your work, feeling unclear about your responsibilities, or facing challenges within your team, it’s important to speak up. If you’re not enjoying your role day to day, we want to understand why and work with you to find a positive way forward.
Additionally, if you're diagnosed with a medical condition or have an existing medical issue, please let us know as soon as possible. This allows us to make any necessary adjustments and ensure you receive the right support to help you perform and feel your best at work.
Anything you share with us regarding your wellbeing will be treated with confidence. However, in some cases, it may be necessary to share relevant information with others, such as HR or your manager, to ensure you receive the most appropriate support. Where information does need to be shared, we will always make you aware and ensure it is handled sensitively and responsibly.
Internal Resources
In addition to your manager, the range of internal resources we have available to support your well-being include:
access to trained Mental Health First Aiders
wellbeing-related courses available on the LMS
our HR team (raise a ticket via people@drlogic.com)
A number of employee benefits also support your wellbeing including private healthcare, dental care and the cycle to work scheme. These are detailed below and in the pay, benefits & perks section.
External Resources
We also have a range of external resources available to you:
Bupa
Once you have passed probation, you will be asked if you would like to be enrolled onto Bupa for both healthcare and dental care. By joining, you will gain access to a suite of benefits designed to support your physical and mental wellbeing including virtual GP appointments, physiotherapy, mental health support and reimbursement of dental fees (up to certain limits). In addition, perks such as discounted gym membership are offered.
Once enrolled onto Bupa you should receive a membership pack for each service you are enrolled on with your membership number. Please keep this safe as you will need this if you need to contact them.
No information is ever given to Dr Logic on who may have accessed Bupa services.
YuLife
Once you have passed probation you will be automatically added to the Company's death in service policy. It is strongly recommended that you complete the beneficiary form via the app without delay (an invite will be emailed to you).
You do not need to engage with the app any further, however the platform is designed to help you build healthier habits while earning rewards by tracking your activities like walking, meditation, and cycling.
By completing these tasks, you earn YuCoin, a digital currency that can be redeemed for vouchers from brands such as Tesco, Amazon, and Nike, or donated to charitable causes.
The app also provides access to virtual GP services, cessation smoking tool and an Employee Assistance Program. Your Bupa cover can also be accessed here too.
External Charities
There are several UK-based charities that focus on mental health and wellbeing and we have listed a few below. We may be able to help and guide you further on external support available once we understand the nature of your issue.
Mind: A mental health charity offering information, support and advocacy for individuals experiencing mental health challenges
Andy's Man Club: A men's mental health charity that facilitates peer-to-peer support groups across the UK, encouraging men to talk openly about their mental health
Hub of Hope: A comprehensive mental health support directory that allows users to find local and national mental health services tailored to their needs
Samaritans: Offering a 24/7 helpline, Samaritans provides confidential emotional support to anyone in distress, helping people find a way through their problems
Your Working Environment
The company's Health and Safety policy is in place to ensure the comfort and wellbeing of all employees and that your working environment is safe. If you have any questions or concerns regarding your working environment, please raise these with your manager.
Employees who work frequently from home are eligible for an allowance of up to £200 to ensure their working environment is suitable and fulfils our health and safety obligations as an employer.
If you need any further equipment, please raise a People ticket so we can support you accordingly.
Dr Logic obtains independent advice on Health and Safety matters from Relyon Safety Services.
Bamboo
Bamboo is our HR portal and is where we keep important information such as your contact details, address and phone number. We also ask that you provide at least one emergency contact. It’s really important to keep this information up to date, as it may be needed in an emergency or if we ever have to carry out a welfare check. For more details on how welfare checks work, please see the Health & Safety Policy.
We believe that supporting our employees' well-being, growth and work-life balance is essential to achieving our mission. Our comprehensive reward package is designed to empower our team members both personally and professionally.
Reward Package at a Glance
Salary
Plus discretionary annual bonus based on company performance
Annual Leave
29 days holiday (inclusive of bank holidays) (pro-rata for P/T employees)
A further additional day for your birthday (nearest day if on a weekend/bank holiday)
Annual entitlement increases by 1 day per year of service (up to a maximum of 3 days)
Additional discretionary half days holiday may also be given on Christmas Eve and New Year’s Eve
Pension
Employer (3%) and employee contributory (5%) pension scheme on all earnings
Remote working allowance of £200 to equip home office see Well-being
Recruitment and client referral bonus of £2500 (see below)
Note, benefits such as healthcare, dental insurance, life assurance, group income protection and company sick pay scheme are only offered once probation has been passed.
Salary and Bonus Policy
Our goal is to ensure a fair, transparent and competitive approach to salary and bonuses.
Salary reviews will take place once per year in June, effective from 1st July (adjustment for new roles, promotions and increased responsibilities will be assessed at the time of change)
Salaries will be based on
Business performance - overall company success and future projections
Individual contributions - measured against a structured performance framework
Certification & Development - Employees must stay up to date with required and recommended certifications. Your manager will help determine what these are
All direct employees are eligible for a salary review except
Those on probation or joined the company within the last 6 months
Those who have active disciplinary warning or have an ongoing disciplinary process
Those who have received a salary increased within the past 6 months
Those who have resigned or are being dismissed
An annual discretionary bonus is in operation for all direct employees with the exception of sales roles. Eligibility is the same as the salary review policy.
A bonus pool will be generated linked to company profitability and business success during 2025. Allocations will be determined by the Leadership team and managers (payments will be pro-rated for employees that joined part way through 2025).
It is expected the bonus relating to 2025 performance will be paid by April 2026.
Useful Information
Pay
Our payroll is run monthly and you’ll be paid on or before the 28th of each month. At the relevant payment interval, you will receive an electronic payslip giving details of all payments and deductions. Notification that your payslip is available will come from BrightPay and be sent to your Dr Logic email.
If you want to check your salary at anytime this information is available via Bamboo.
Overpayments
If you are overpaid for any reason, you are required to notify HR without delay. The amount of overpayment will normally be deducted from the next payment, but if this would cause hardship, alternative arrangements to repay may be made. Any failure to report an overpayment may result in disciplinary action.
Income Tax
In compliance with the law, you will receive a P60 each year detailing your earnings and payments of income tax and national insurance. This will be sent to you via BrightPay.
You will also be sent a P11D each year detailing the cost of any benefits in kind. These will be notified when they are available in Bamboo.
Recruitment Referral Bonus
At Dr Logic, we know that great people know great people and who better to help us find our next exceptional colleague than you?
If you refer someone from your network for one of our open roles and we go on to hire them, we’ll say thank you with a £2,500 referral bonus.
How It Works
All open roles are advertised internally on slack
You're welcome to share job descriptions with your network or post them on social media (unless asked otherwise)
If you know someone who’d be a great fit, refer them to us!
The Reward
You’ll receive a £2,500 bonus if your referral is successfully hired and passes their probation period.
There’s no limit to how many referral bonuses you can receive.
Terms & Conditions
To qualify, you must have (or have had) a direct personal or professional relationship with the applicant and referrals must be made with the applicants permission.
You’ll need to send an email to HR before the applicant is interviewed, detailing:
Your relationship with the applicant
Why you believe they have the right skills and experience for the role
How they align with Dr Logic’s culture and values
The referral bonus is payable in the month following the successful completion of the new hire’s probation period.
Bonus payments are made via payroll and are subject to the usual deductions (e.g. tax and NI).
Only employees not under notice at the time of payment are eligible to receive the bonus.
Dr Logic reserve the right to decline rewards if there’s evidence of misuse or activity outside the spirit of the scheme.
This programme may be updated or withdrawn at any time, but any referrals already submitted will be honoured under the terms in place at the time of referral.
If you know someone who’d be a great addition to the team, don’t hesitate to refer them and thank you for helping us grow with brilliant people.
Client Referral Bonus
We're always looking to connect with forward-thinking organisations that could benefit from our support. If you know a CEO, IT Leader or operational lead at a company with 15+ employees based in the UK and they they need help managing Apple or hybrid environments, we'd love an introduction.
How It Works
Email the Sales & Marketing team the details of the contact/company you are referring. You will also need to state:
How you know the contact
Roughly what size the company is
Any other useful information eg; current IT set up, background of contact
If your referral meets the criteria and attends a scheduled meeting with us, you'll receive £75 in matter coins
If your referral becomes a client, you'll receive 10% of the support fees (excluding VAT) up to a maximum of £2500. (see T&C's).
Terms & Conditions
Referrals can only be made with permission from the contact
Rewards for meetings are only paid after your referral has attended scheduled meeting and expressed genuine interest in IT services. No shows/cancellations do not qualify.
All bonus payments are made via payroll and are subject to the usual deductions (e.g. tax and NI).
For bonuses based on support fees, payment will be made the month following receipt of funds from the new client capped at £2,500 relating to the first 12 months of service
Only employees not under notice at the time of payment are eligible to receive client referral bonuses.
Dr Logic reserve the right to decline rewards if there’s evidence of misuse or activity outside the spirit of the scheme.
This programme may be updated or withdrawn at any time, but any referrals already submitted will be honoured under the terms in place at the time of referral.
At Dr Logic, growth is a core value that drives our success. We believe that investing in our people through continuous learning is essential to achieving excellence and innovation across all levels of the company. Our commitment to both internal and external training ensures that our teams remain adaptive, skilled and motivated in a fast-evolving industry.
Internal Training
Mandatory short course training will be delivered through our Learning Management System (LMS) and any required internal training will be communicated via email notification and slack.
You are expected to complete all assigned training within the specified timeframes to ensure continued compliance and development.
We also share optional courses on specific topics and while these are not mandatory, we encourage you to take part if the content aligns with your role or areas of interest.
External Training
Fundamentally, Dr Logic are required to have qualified and certified staff in order to maintain partnerships and to demonstrate commitment to our contractual obligation to provide qualified staff to clients. Examples of training and certifications needed across the company are:
Salary increases are linked to professional development and if mandatory training is not completed within agreed timeframes, or there are repeated failures in meeting the required standards then disciplinary action may be taken, as this would indicate that performance expectations are not being met.
Your manager will discuss your individual training pathway with you based on your role and these will be confirmed in writing to you. If you have any questions relating to training please speak to your manager at the earliest opportunity.
EOS -Entrepreneurial Operating System is the basic set of practices, tools and disciplines by which the Leadership Team has decided to run the Company. It has been proven effective in over 500 companies worldwide over the last 12 years.
Objectives
EOS is designed to achieve three basic objectives:
Vision - Get everyone on the same page as to where we are going as a company and how we will get there.
Traction - Using effective meetings and tools, we will gain traction in executing on our Vision.
Healthy - By working to be open and honest with one another, we will say what needs to be said with respect and confidence so that we become a healthier, more cohesive team serving our clients/customers.
The Process
Vision: Strengthening this component means getting everyone in the company 100% on the same page with where we’re going and how we’re going to get there.
People: We can’t do it without great people. This means surrounding ourselves with great people, top to bottom, because we can’t achieve a great vision without a great team.
Data: This means cutting through all the feelings, personalities, opinions, and egos and boiling Dr Logic down to a handful of objective numbers that give an absolute pulse on where things are.
Issues: Strengthening this component means becoming great at solving problems throughout the company – setting them up, knocking them down, and making them go away forever.
Process: This means “systemising” by identifying and documenting the core processes that define the way we run Dr Logic. Getting everyone on the same page with what the essential procedural steps are, and then everyone following them to create consistency and scalability.
Traction: This means bringing discipline and accountability into Dr Logic– becoming great at execution – taking the vision down to the ground and making it real.
The Five Foundational Tools of EOS
Vision/Traction Organiser (V/TO): is unique because it organises both the Vision Component™ of Dr Logic and includes the plan to make that vision a reality.
Accountability Chart: Shows the “seats” in the company, who reports to whom, and what roles each person plays when filling his/her seat. This helps us understand clear accountability to one another and shows us how we must all work together as a team.
Rocks: is simply a term we use for quarterly goals. Each person will have from one – three rocks, sometimes more. They are special projects to accomplish for that quarter that will advance your career or Dr Logic efficiency and competitive edge.
Meeting Pulse: is a specific agenda you and your team and manager will use in a weekly “Level 10 Meeting” with your department. This agenda makes the meetings efficient and effective, and covers key matters to keep everyone on track to achieve rocks and other company goals
Scorecards: is a weekly measurement of key numbers that, if achieved, will help us meet our monthly goals.
The information provided below serves as an introductory overview to Dr Logic's policies and is not exhaustive. It is intended to guide you in locating and understanding the relevant policies in the future.
The full policies will be sent to you via Bamboo and will be available for you to access at anytime during your employment. You MUST read these as soon as they are issued and in some cases sign the policy to say you have understood the contents.
If you have any questions regarding the contents of a policy, please speak to your manager.
Anti-Bullying, Harassment & Sexual Harassment Policy
This policy sets out Dr Logic’s commitment to creating and maintaining a working environment where every employee is treated with dignity and respect.
Bullying and harassment of any form will not be tolerated, and all employees have the right to work in an environment free from intimidation, hostility, or offence. This policy outlines the responsibilities and procedures for dealing with bullying, harassment, sexual harassment, and third-party harassment. Failure to observe Company policy and practice will result in disciplinary action being taken.
Attendance Policy and Procedure
Annual Leave: Runs from 1st January to 31st December. The number of days you are entitled to can be found in your terms and conditions of employment and in Bamboo. Mid year joiners will receive a proportion of the full-year entitlement based on the period remaining in the holiday year. All annual leave requests must be made via Bamboo and approved by your manager before you make any non-refundable booking.
Sickness: When off sick during the probationary period, you will receive payment in accordance with the Statutory Sick Pay (SSP) scheme. Following the successful completion of the probationary period, you will become eligible for our Company Sick Pay (CSP) scheme, and this is operated at the company’s discretion. If you are not able to work due to illness, you are required to report your sickness at the earliest opportunity and provide certification of all sickness absence either by self-certification or with a GP certificate.
Medical and Dental Appointments: Whenever possible, to ensure the minimum level of disruption to the business, we ask that you make medical or dental appointments outside of your normal working hours. If this is not possible, please give as much notice as is possible to your manager. You are required to make up for any time lost and you might be asked to alter or reschedule an appointment if suitable cover cannot be arranged.
Unplanned Absence: Occasionally you may need to take time off work without notice, due to emergencies. In the first instance, please reach out to your manager for further advice.
Business Conduct & Compliance Policy
At Dr Logic, we are committed to upholding the highest standards of professional behaviour and ethical conduct across all levels of the Company. This policy details the principles to foster a culture of trust, transparency, and excellence that reflects our core values and enhances our reputation among clients, partners, and the broader community.
Corporate Social Responsibility (CSR) policy
Our Corporate Social Responsibility (CSR) policy outlines our approach to ethical business practices, environmental stewardship, community involvement, and employee wellbeing.
Disciplinary Policy and Procedure
This policy is designed to set out Dr Logic's position on the corrective process when employee conduct and behaviour falls below the required standards.
Equality, Diversity and Inclusion Policy
This sets out Dr Logic’s commitment to embedding and mainstreaming equality, diversity, and inclusion for all employees. Dr Logic is an equal opportunities employer and also has zero tolerance towards bullying and harassment. Failure to observe Company policy and practice will result in disciplinary action being taken.
Expense Claim Policy and Procedure
This policy details Dr Logic’s rules and principles around business-related expenses. It is intended to give all employees an overview of what’s expected, as well as specific guidance on what can and cannot be claimed.
Family Leave Policy
We recognise the statutory provisions made around Maternity Leave, Paternity Leave, Adoption Leave, and Parental Leave and our policies detail these in depth.
Flexible Working
Dr Logic welcomes all flexible working requests from employees who meet the eligibility criteria and will consider any request for a permanent alteration to your contract.
Grievance Policy
It is in everyone’s interest that there is a procedure that enables any employee to raise any issues or problems affecting them at work in an atmosphere of mutual trust and confidence.
Health and Safety Policy and Procedures
The policy and the associated procedures are designed to clarify and provide guidance on Dr Logic’s health and safety policies.
Training and Development Policy
This is Dr Logic's framework outlining how employee learning and development are managed. It defines the objectives, procedures and responsibilities related to training, ensuring that employees acquire the necessary skills and knowledge to perform their roles effectively.
Whistleblowing Policy and Procedure
Dr Logic is committed to providing an effective way for serious concerns about colleagues or Dr Logic itself to be raised with confidence and without an individual having to worry about being victimised or disadvantaged in any way as a result.
Below is general information relating to your employment at Dr Logic.
Personal
Your Contract of Employment
Your contract of employment comprises your individual terms and conditions of employment and the generally applicable terms and conditions in this handbook. However if there is any conflict between any part of the handbook and your individual terms and conditions, the latter take precedence.
Your contract of employment can be found in Bamboo under the documents tab>signed documents.
Eligibility to Work in the UK
Prior to commencing your employment, you will have been asked to provide original documentation that proves your eligibility to work lawfully in the UK. If there are any doubts over the validity of your documentation, or you cease to have the right to work lawfully in the the UK, Dr Logic reserves the right to terminate your employment.
Changes to Personal Details
You should ensure that all personal details are kept up to date in Bamboo. If possible we would also like the contact details of two emergency contacts.
Additional Employment
You must seek authority from Dr Logic if you wish to take additional employment. To work more than an average of 48 hours in a week, you must sign an individual waiver form. You are not permitted to take on private work for any customer or client or prospective customer or client of Dr Logic during your employment, either during or outside working hours. You must not provide quotations for private work, and if approached for such, you must inform management immediately. All queries for work must be directed to management and you should not discuss pricing at any point unless authorised to do so. If Dr Logic should consent to your working for another employer during your employment under this contract, you will give the Company such information as it may reasonably require from time to time regarding your working time and related arrangements with the other employer to enable it to satisfy itself that such work would not in any way diminish or restrict the performance of your duties under this contract.
Personal Property
Compensation for damage to, or loss of personal possessions will only be considered if Dr Logic can be held to have been negligent. All damage or loss should be reported to your manager immediately. Where there is evidence that the accident or loss occurred through lack of care on your part, compensation will not normally be paid and you should check whether a claim could be made on your personal insurance policy to cover such circumstances. You are advised not to leave any personal possessions or valuables unattended when at work.
Rights of Search
Dr Logic has a contractual right of search in order to combat misappropriation of Company property, stock losses, or if Dr Logic genuinely believes that drugs or any illegal substances are on the premises. The right of search is to address problems relating to the above issues. Under the rights of search procedure, Dr Logic may carry out random checks on the identity, person, and property, including vehicles of employees at any time whilst they are on Company premises or business. It is understood that such checks in themselves do not imply suspicion in relation to the individual concerned. You may be asked to remove the contents of your pockets, bags, vehicle, etc, and you will have the right to be accompanied by a third party who is on the premises at the time of search. If a personal search is deemed to be necessary, you will be entitled to be searched by a member of the same sex. Any refusal will be regarded as a refusal to carry out a reasonable instruction and will normally result in dismissal. Dr Logic reserves the right to call the police for assistance at any stage.
Expenses
You are entitled to claim certain expenses incurred conducting the business of Dr Logic. Any expenses should be claimed in accordance with the Company’s expense policy.
Changes to Employment Status
Resignation
If you’re thinking about leaving Dr Logic, we encourage you to talk to your manager first. We value your presence and would love the opportunity to discuss any concerns or thoughts you have. Whether it’s about your role, career growth, or any other issue, we’re here to listen and support you. Your satisfaction and happiness are important to us, and we want to explore all options to keep you as part of our team.
If after that conversation, you still wish to resign, your contract of employment gives details of the amount of notice that is required. In most cases we would expect you to work your notice period in full.
Lay Off/Short Time Working
If a situation arises where there is a reduction of work, or there is any other occurrence that affects the normal running of the business, the Company has a right to either lay off without pay other than Statutory Guarantee Pay or implement shorter working hours and reduce pay in proportion with the reduction in working hours. This procedure is in line
with your terms and conditions of employment.
The Company also reserves the right to select the employees best suited to carry out whatever work is available.
Employees will be offered alternative work wherever possible.
Employees who are laid off must still be available for work as and when necessary since continuity of service is not affected by any period of lay off.
The Company will pay Statutory Guarantee Pay in accordance with the current government regulations.
Any employee who is laid off for longer than the Statutory Guarantee Pay period will be given a letter to take to the relevant government agency. Employees should then be able to sign on as temporarily unemployed, even though they will still be employed by the Company.
Redundancy Policy
If a redundancy situation arises, for whatever reason, the Company will take whatever steps are reasonable in an effort to avoid compulsory redundancies, for example:
- Analyse overtime requirement
- Reduce hours
- Lay off with Statutory Guarantee Pay
- Ask for voluntary redundancies, whether anyone has plans to retire or is considering a career move
If compulsory redundancies are necessary, employees will be involved and consulted at various meetings to discuss selection criteria, any alternative positions and be given every opportunity to put forward any views of their own.
Employees will be given the opportunity to discuss the selection criteria drawn up
The Company reserves the right to reject any voluntary applications for redundancy if it believes that the volunteer has skills and experience that need to be retained for the future viability of the business.
Data
Data Protection
Dr Logic is a registered data controller and is committed to protecting the privacy and security of your personal information. For more information see the employee privacy policy.
Confidential Company Information
During your employment with Dr Logic, you may have access to Company confidential information about our business and our people. Individual terms and conditions of employment contain a detailed confidentially clause which restricts the use or disclosure of this information and you should read it carefully.
Social Networking, Email and the Internet
Company systems are for business use only. Use the internet responsibly and in line with your duties. Be cautious with what you publish online and avoid criticising the company or sharing confidential information. Social media activity, even outside work hours, should comply with company policies.
If you see negative content about the company, report it to your manager. Remember, emails and social media posts are not confidential and can be legally disclosed.
Monitoring Communications
All communications using company equipment or on company premises are considered work-related and may be monitored, recorded, or intercepted. This includes internet and social media use on company devices. Do not expect privacy for these communications. Monitoring aims to protect the company’s interests, ensure quality, maintain security, keep records, prevent misconduct and comply with legal requirements. This may happen even if you are absent or no longer employed. Intercepted communications may be used in disciplinary or legal actions.
Copyright and Intellectual Property Rights
Any invention, improvement, design, process, information, copyright, work, software, trade mark or trade name or set-up made, created or discovered by an employee in the course of their employment (whether capable of being patented or registered or not and whether or not made, created or discovered in the course of their normal duties) in conjunction with or in any way affecting or relating to the business of the Company or of any associated business or capable of being used or adapted for use in or in connection with such business shall be disclosed immediately to the Company and shall (subject to sections 39 to 43 of the Patents Act 1977) belong to and be the absolute property of the Company or such associated business as the Company may direct.
Employers' Liability Insurance
Dr Logic holds all necessary business insurance policies, including full employers' liability coverage.
Business Travel Insurance
If you are travelling abroad on business, the details of the company's travel insurance policy are below. Please ensure you carry details of the emergency number at all times and our policy number - 0010816932.
In the unlikely event there is an emergency please contact your manager and HR and supply as many details about the incident as you can.
Before you leave the UK, also ensure that your manager is aware of all travel and accommodation details and you have agreed a welfare check process.
Trade Union Membership and Recognition
The Company recognises your right either to join or not to join a trade union of your choice.
The Company has no recognition agreement with any union and as a result no paid union officials will be allowed on the premises except for the purpose of representation at a disciplinary or individual grievance meeting or any associated appeal meeting.
You can claim expenses by submitting a people ticket (people@drlogic.com). Please detail the nature of the expense, when it was incurred and also attach supporting evidence eg: invoice, receipt, bank screenshot. Claims should be made in £ only.
Claims are generally paid on the Friday following submission.
The expenses policy details more information on allowable expenses
How do I change my address?
You should change your address in Bamboo in the first instance. From this we can then update our payroll provider, Bupa and YuLife.
We can not however change your address on your behalf with our pension provider and you will need to contact them directly.
How do I contact HR?
Please contact HR by raising a people ticket. You can do this by emailing people@drlogic.com
How do I get my payslip?
You will receive an email notification that your payslip is available around 24 hours before payday
Payslips are stored within Brightpay and you will be sent an invite link when you join.
If you have any queries about your pay please speak to HR.
Can I add dependents onto Bupa?
Yes, you can add a partner and children to any Bupa policy. If you are interested in doing this please raise a people ticket and we can give you more details on the likely costs.
Contact HR
Reach out on Slack or email the following for handbook questions or policy queries:
